Support

Email support

support@onzy.app — the fastest way to reach us for anything at all.

Privacy, data and your account

Ask for a copy of your data, correct something, or ask what we store: privacy@onzy.app. See the Privacy Policy for the full picture.

Delete your account

You can do it yourself, with no sign-in, from the account deletion page. If you can still sign in, Settings → Privacy & data → Delete my account is quicker. If you pay through the App Store or Google Play, cancel in the store first: deleting your account does not cancel a store subscription.

Billing and subscriptions

Questions about a charge, a refund, or cancelling: support@onzy.app. You can cancel anytime and keep Pro until the end of the period you have paid for. Where you cancel depends on where you subscribed:

• On our website: Settings > Membership > Manage subscription.
• App Store: Settings > your name > Subscriptions > Onzy > Cancel Subscription. Cancellations are handled in your Apple account, not by us.
• Google Play: Play Store > your profile picture > Payments & subscriptions > Subscriptions > Onzy > Cancel subscription. Cancellations are handled in your Google account, not by us.

Refunds: on our website and Google Play, a yearly plan can be refunded within 30 days of buying or renewing (we keep one month's price), and a monthly plan is not refunded for the current month. For the App Store, ask Apple at reportaproblem.apple.com. The full refund rules are in the Terms.