Your account
Delete your account
Onzy · DryDev Professional Services LLC
You can delete your Onzy account and everything in it from this page. You do not need to install the app or sign in.
Still able to sign in? It is quicker from inside the app: Settings → Privacy & data → Delete my account. This page is here for when you can't get in, or you'd rather not.
What gets deleted
Everything tied to your account in Onzy's database:
- Your tasks, projects, notes and brain dumps
- Your Vibe Check history and check-ins
- Everything the coach has learned about you — your patterns, barriers and memory
- Your Spotter connections, broadcasts and shared activity
- Your profile, display name and public profile link
- Any data exports you generated
How long it takes
Your account closes immediately once you confirm. You are signed out everywhere and no one can reach you through Onzy any more.
Your data is then permanently erased from Onzy's database after 30 days. That window exists so a deletion you didn't mean can be undone — email support@onzy.app inside those 30 days and we can restore the account. Your coach memory is erased right away and is not brought back if you restore the account, and your Spotter connections end right away. After 30 days it is gone for good.
What we cannot undo
- Payments already made. Deleting your account does not refund a subscription. Ask about a refund before you delete — once the account is gone we can't look it up. (A refund for an App Store purchase comes from Apple, at reportaproblem.apple.com.)
- Your subscription depends on where you pay. If you bought Pro or Pro+ in the Onzy app through the App Store or Google Play, deleting your Onzy account does not cancel it. The store keeps charging you until you cancel there, so cancel first and then delete.
- On our website (by card): deleting your account cancels your plan right away, so you will not be charged again. If we cannot confirm the cancellation, the deletion does not go through and we ask you to email support@onzy.app.
- App Store: deleting your account does not cancel it, and only you can cancel an App Store subscription. Cancel it first: Settings > your name > Subscriptions > Onzy > Cancel Subscription, or open your App Store subscriptions.
- Google Play: deleting your account does not cancel it by itself. Cancel it first: Play Store > your profile picture > Payments & subscriptions > Subscriptions > Onzy > Cancel subscription, or open your Google Play subscriptions.
- Messages and nudges you already sent to other people. Those live in their accounts. Your name is removed, but the message itself stays with them.
- Billing and tax records. We are legally required to keep invoice records, so a minimal payment record survives deletion. It contains no task, coach or health content.
- Anything already erased. After the 30 days there is no backup to restore from.
Photos, voice notes, screenshots and your phone number
Your profile photo, the voice notes you sent, and the screenshots on your bug reports are kept for the 30 days after you delete your account, so you can still restore it. After those 30 days they are permanently deleted from our file storage together with the rest of your account. If you want them removed sooner, email privacy@onzy.app from the address you used for your account. Your phone number, if you added one, is erased as soon as you delete your account.
Some of our tools cannot erase one person's data. When you delete your account we ask PostHog (analytics) to erase your profile and events. Sentry (error reports) and Microsoft Clarity (session replays, only if you allowed them) cannot do this, so what they hold expires on each provider's own retention schedule. We also keep a one-way hash of your email address (a scrambled code that cannot be turned back into your address) so a deleted account cannot be used to claim another free trial within 90 days.
Request deletion
Enter the email address on your Onzy account. We'll send a confirmation link to it. Nothing is deleted until you open that link — that's how we make sure the request came from you and not from someone who knows your address.
The link works once and expires after one hour. If you don't get it, check your spam folder, then email support@onzy.app and we'll do it for you.
Prefer not to use this form?
Email privacy@onzy.app from the address on your account and ask us to delete it. We'll confirm before anything is removed.